Cabela's Reviews

I ordered an expensive item that I needed quickly. Their site said it was in stock and they said it would ship the same day. After multiple attempts to find out why I never received it I was told it actually was not in stock and had to be back ordered and they could not tell me when I may receive it. At present I do not know if I'll ever receive it. I hate such dishonesty and will not do business with them again.

I used to love going to Cabela's. Not only for hunting gear, firearms, or camp stuff, but just to tool around. I'd hit the Great Lakes Grill (for elk sandwiches and strawberry cake mostly) and the mini shooting range they had in there, dig through the Bargain Cave, stare at the taxidermy, or sprawl on cots in almost house-sized tents. I visited multiple times a month, sometimes a week. But all of that changed after the buy-out by Bass Pro Shops.

There was an electrical fire in the shooting range one evening. Instead of fixing it, they boarded the wall up as if nothing had been there. Prices on everything in the store rose. The Grill closed. All the little counters for watches, jewelry, optical, and in the Bargain Cave disappeared. As did much of homegoods and toys, and a lot of the backpacking gear. And the warmed, roasted nuts and popcorn usually for sale on the first floor.

In the Bargain Cave in particular the shelves were all taken down; no gun, archery, hunting, or camping-related items left. Only clothes, and those still over-priced. Much of the extensive hunting items and outdoor gear downstairs were replaced by cheaply-made spendy clothing and boating/fishing stuff. And selection in nearly every category was much thinner than before. A woman looking for tough, lightweight outdoor clothes or gear? Forget it.

I asked a staff member in camping for outdoor bathroom related gear for my next canoeing trip and he told me I'd have to go to a military surplus store for long-term outdoor hygiene needs. As for a camp trowel for digging a latrine-- I was recommended a heavy shovel that had a saw blade attachment on it.

Ultimately, I am very sad to see how much of the little things that made my Cabela's great gone. A Bass Pro Shops logo hovering over every shelf reminded me I wasn't really in the same store anymore.

Manager Gloria went above and beyond to help us with a gift card issue! Excellent customer service!'

1 st time shopping at cabelas and the last time Ordered a fishing filet table and 2 days after I ordered it as a gift it goes on sale for 20 $ less. Cabelas will not price match there own ad. Said i could return it and then repurchase it at the lower cost. Then I wouldn't receive it in time... what a great place. Won't do business here again.

Ordered an item from Cabela's. It came damaged in the box. They would NOT let me send it back. The only way to return it is to go to one of their store's. There's not a store within 50 miles.

Processing times are terrible which doesn’t help their shipment times. My package was suppose to be here 2/25 but my package was delivered in Kansas City, MO and forgot about for 3 days until they finally shipped it out after I contacted customer service. Terrible Customer service, terrible shipping times, but you’ll eventually receive your order. I tried to cancel my order but once’s it’s “processed” you can’t. SMH

Went to Cabela's to stock up on some hunting and fishing gear and the employees we're being way too nosy in my business. They followed me around one by one until I pulled out a wad of money and then I couldn't find an employee. They were out of stock of all the best items. One employee said they get stock in every week and another said they have a hard time getting anything in. I wasn't dressed with egg stains on my shirt and I was there to purchase which I did but not the amount I would have because of the way I was treated. Customer service is down the toilet especially at Cabela's.

This is the absolute worst company I've ever ordered from. I ordered a chair 5 weeks ago. Said I would get a tracking number and that the person will email me what the hold up is. Didn't get that. Only thing I got was a 20 dollar off email. Tired of waiting asking on Friday for a refund. This place sucks ass go elsewhere. Hell go to Walmart you will get your things on time.

Very disappointed with the service I received by an Employee: Becky @ the Richfield WI store very rude I explained my situation with an online purchase, showing not in stock in store
I happen too be in the store sure enough there were two instock she didn't bother to offer to exchange the online purchase because there was a gift card involved with purchase, instead she gives me a piece of paper with a 188 number and sarcastically asked if I was gonna purchase the item she wouldn't even bother exchanging it was heavy and I would have taken back to the shelf I got it, but I'm particularly disable and can't walk well from a damaged left ankle very disappointed with my experience ????

JUST BECAUSE THERE A BIG COMPANY THEY TREAT THEIR CUSTOMERS LIKE $#*!! THEY LIED TO US FOR OVER A WEEK TELLING US OUR ORDER HAD SHIPPED WHEN IT WAS IN BACKORDER THE QHOLE TIMW! OH WAIT THEY DONT DO BACK ORDERS THOUGH OR DO THEY! YES THEY DO AND THEY LIE ABOUT IT! GO TO TACKLE WAREHOUSE WHERE YOU GET WHAT YOU PAY FOR! & I wouldn't have gave them the 1 start but I had to to post this review cabelas is a $#*! hole!

Placed an order 3/2/31. As of 3/15/21 item not shipped nor even processed. I want to cancel item but can't because it hasn't shipped (?) And no one can tell me if/when it will ship if ever. I want my money back but can't get it until it gets shipped, if it ever gets shipped. Do NOT buy from Cabelas online. Untrustworthy, unreliable, unhelpful customer service worst customer experience I have ever had.

I ordered 3 game cams on February 2, received a happy shipment confirmation from Cabela's and nothing has arrived as of March 2. Their customer service department insists it is shipped yet FEDEX has NOT received the items yet. A label has been created only. I am beyond disappointed. Cabela's has been a go to source of gear for 20 years. I do not recommend this company to anyone. Since the merger with Bass Pro quality appears to have disappeared.